The NYS Office of Children and Family Services (OCFS) serves New York's public by promoting the safety, permanency and well-being of our children, families and communities. They achieve results by setting and enforcing policies, building partnerships, and funding and providing quality services.
OCFS is dedicated to improving the integration of services for New York’s children, youth, families and vulnerable populations; to promoting their development; and to protecting them from violence, neglect, abuse and abandonment. The agency provides a system of family support, juvenile justice, child care and child welfare services that promote the safety and well-being of children and adults. Among the operating principles across all program areas are that services should be developmentally appropriate, family-centered and family-driven, community-based, locally responsive, and evidence and outcome based.
52 Washington Street
Capital View Office Park
Rensselaer, NY 12144-2834
518-473-7793, Main Line
In an Emergency, Call 911
Looking for help in
non-emergency situations?
Call 211 or
Call 311 in New York City
NY Connects
1-800-342-9871
Suicide Crisis Hotline
1-800-273-TALK (8255) Toll Free
1-800-799-4889 TTY
Child Abuse & Maltreatment Hotline
1-800-342-3720, Toll Free
1-800-638-5163, TTD/TTY
1-800-342-3720, NY Relay
Vulnerable Persons Central Register (VPCR) Hotline
800-624-4143 Toll Free
Abandoned Infant Protection Act
1-866-505-SAFE (7233) Toll Free
Bureau of Adult Services (BAS) Adult Protective Services
1-844-697-3505 Toll Free
Child Abuse & Maltreatment Hotline - Child Protective Services (CPS)
1-800-342-3720 Toll Free
1-800-638-5163 TTD/TTY
1-800-342-3720 NY Relay
NYePAY
877-437-7855 Toll Free
NYS Adoption Services (NYSAS)
1-800-345-KIDS (5437) Toll Free
NYS Commission for the Blind and Visually Handicapped
866-871-3000 Toll Free
518-474-7501 TTD/TTY
Post Adoption Help for Families
1-800-786-2929 (1-800-RUNAWAY) or TEXT 66008 Toll Free
1-888-692-9355 (1-888-NYC-WELL) Toll Free
1-800-442-HOPE (4673) National Youth Crisis (Hopeline) Toll Free
2-1-1 Toll Free
3-1-1 (NYC Only) Toll Free
1-212-982-5284 Call 711 (Relay) NYC Well TTY