Disability Rights Education and Defense Fund (DREDF)
The purpose of this handout is to assist people with disabilities to obtain an accurate and fair ADA paratransit eligibility determination. Many people with disabilities who should be eligible for paratransit services according to the Americans with Disabilities Act (ADA) are denied eligibility because transit agencies are not accurately assessing their capacities. People with disabilities can affect this process, in many cases, by carefully documenting their disabling conditions, ensuring all their disability-related impairments are assessed, and taking other steps as described on this website.
In an Emergency, Call 911
Looking for help in
non-emergency situations?
Call 211 or
Call 311 in New York City
NY Connects
1-800-342-9871
Suicide Crisis Hotline
1-800-273-TALK (8255) Toll Free
1-800-799-4889 TTY
Child Abuse & Maltreatment Hotline
1-800-342-3720, Toll Free
1-800-638-5163, TTD/TTY
1-800-342-3720, NY Relay
Vulnerable Persons Central Register (VPCR) Hotline
1-855-373-2122 Toll Free
1-855-373-2123 TTD/TTY
A-Z of Disabilities and Accommodations
(800) 526-7234 Toll Free
(877) 781-9403 TTY
ADA.Gov
800-514-0301 Toll Free
800-514-0383 TTY
Disability Resource Clearinghouse and Navigators
1-800-624-4143 Toll Free
7-1-1 NY Relay
Medicaid Health Homes
518-473-5569
NY Connects
1-800-342-9871 Toll Free
Searchable Online Accommodation Resource (SOAR)
(800) 526-7234 Toll Free
(877) 781-9403 TTY
Information and support for individuals and families with behavioral, emotional, physical and/or mental health challenges.
Help given to a person or organization in the form of money, loans, reduced taxes, etc.
Information regarding the discrimination against people with physical/mental disabilities, as well as information on protective services.
Planning, development, delivery, and evaluation of activities designed to achieve specific learning objectives and help resolve problems.