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Resource Information

Nursing Home Complaint Hotline

Resource Author/Owner/Service Provider

NYS Department of Health (DOH)

Description

The NYS Department of Health, Nursing Homes and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) Surveillance is responsible for investigating complaints and incidents for nursing homes in New York State, which are related to State and/or Federal regulatory violation. A complaint against a nursing home should be submitted in writing by the complainant.

The Nursing Home Complaint Form is available online to submit your complaint against a nursing home.

If you are unable to submit your complaint by using the Nursing Home Complaint Form, then you may contact the Nursing Home Complaint hotline (1-888-201-4563) which can be called 24 hours per day, seven days per week. The hotline is manned by Nursing Homes and ICF/IID Surveillance staff from 8:30 a.m. to 4:45 p.m. Monday through Friday. A voicemail message may be left during non-business hours.

Websites

Hotlines

  • 1-888-201-4563, Toll Free, 8:30 a.m. - 4:45 p.m. Monday - Friday

Categories

Abuse/NeglectCrisis ManagementDevelopmental DisabilitiesIntellectual Disabilities/Mental DisabilitiesLegal Rights/Protective ServicesLong-Term Care (LTC)Restraints/SeclusionSkilled Nursing

Related Terms

caregivingsafety
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Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council