The NYS Department of Health, Nursing Homes and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) Surveillance is responsible for investigating complaints and incidents for nursing homes in New York State, which are related to State and/or Federal regulatory violation. A complaint against a nursing home should be submitted in writing by the complainant.
The Nursing Home Complaint Form is available online to submit your complaint against a nursing home.
If you are unable to submit your complaint by using the Nursing Home Complaint Form, then you may contact the Nursing Home Complaint hotline (1-888-201-4563) which can be called 24 hours per day, seven days per week. The hotline is manned by Nursing Homes and ICF/IID Surveillance staff from 8:30 a.m. to 4:45 p.m. Monday through Friday. A voicemail message may be left during non-business hours.
In an Emergency, Call 911
Looking for help in
Call 211 or
Call 311 in New York City
Suicide Crisis Hotline
1-800-273-TALK (8255) Toll Free
Child Abuse & Maltreatment Hotline
1-800-342-3720, Toll Free
1-800-342-3720, NY Relay
Vulnerable Persons Central Register (VPCR) Hotline
1-855-373-2122 Toll Free
Information and support for individuals and families with behavioral, emotional, physical and/or mental health challenges.
Help given to a person or organization in the form of money, loans, reduced taxes, etc.
Information regarding the discrimination against people with physical/mental disabilities, as well as information on protective services.
Planning, development, delivery, and evaluation of activities designed to achieve specific learning objectives and help resolve problems.