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Child Protection/Safety/Crisis Intervention > Abuse/Neglect

Child Abuse & Maltreatment Hotline - Child Protective Services (CPS)

Resource Author/Owner/Service Provider

NYS Office of Children and Family Services (OCFS)


The New York State Office of Children and Family Services maintains a Statewide Central Register of Child Abuse and Maltreatment (SCR) for reports of child abuse or maltreatment made pursuant to the Social Services Law.

The Statewide Central Register, also known as the "Hotline,” receives telephone calls alleging child abuse or maltreatment within New York State. The Statewide Central Register relays information from the calls to the local Child Protective Service for investigation, monitors their prompt response, and identifies if there are prior child abuse or maltreatment reports.

The Hotline receives calls 24 hours a day, seven days a week from two sources: persons who are required by law, or mandated, to report suspected cases of child abuse and maltreatment; and calls from non-mandated reporters, including the public.

Among those who are mandated to make reports are:

  • medical and hospital personnel
  • school officials
  • social service workers
  • child care workers
  • residential care workers and volunteers
  • law enforcement personnel

*This list is not all inclusive.

Do You Suspect Abuse or Maltreatment?
Report it Now!

Call this Statewide Toll Free Telephone Number:

If you are deaf or hard of hearing, call TDD/TTY at
or have your Video Relay System provider call

If you believe that a child is in immediate danger,
call 911 or your local police department.




  • 1-800-342-3720, Toll Free, 24/7 Multiple
  • 1-800-638-5163, TTD/TTY, 24/7 Multiple
  • 1-800-342-3720, NY Relay, 24/7 Multiple


Abuse/NeglectDomestic ViolenceMandated Reporting

Related Terms

child abuse and neglectcpsmandated reporterscrstatewide central register
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NY Connects

Suicide Crisis Hotline
1-800-273-TALK (8255) Toll Free
1-800-799-4889 TTY

Child Abuse & Maltreatment Hotline
1-800-342-3720, Toll Free
1-800-638-5163, TTD/TTY
1-800-342-3720, NY Relay

Vulnerable Persons Central Register (VPCR) Hotline
1-855-373-2122 Toll Free
1-855-373-2123 TTD/TTY

Abandoned Infant Protection Act
1-866-505-SAFE (7233) Toll Free

Bureau of Adult Services (BAS) Adult Protective Services
1-844-697-3505 Toll Free

Individual and Family Support Unit - Justice Center
1-800-624-4143 Toll Free
7-1-1 and give operator 1-800-624-4143 NY Relay

Nursing Home Complaint Hotline
1-888-201-4563 Toll Free

NYS Domestic Violence Hotline
1-800-942-6906 Toll Free

Office for People with Developmental Disabilities (OPWDD) Information Line
1-866-946-9733 Toll Free
7-1-1 NY Relay

Prevent Child Abuse New York Website
1-800-CHILDREN (244-5373) Toll Free

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council