All requests for assistance are processed by DRNY's Intake Office. The vast majority of requests for assistance are received and processed by telephone or TTY. The intake office is available to conduct telephone or in-person intake interviews Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m, and includes Spanish speaking staff.
In an Emergency, Call 911
Looking for help in
Call 211 or
Call 311 in New York City
Suicide Crisis Hotline
1-800-273-TALK (8255) Toll Free
Child Abuse & Maltreatment Hotline
1-800-342-3720, Toll Free
1-800-342-3720, NY Relay
Vulnerable Persons Central Register (VPCR) Hotline
800-624-4143 Toll Free
NYS Bias and Discrimination Hotline
(888) 392-3644 Toll Free
Information and support for individuals and families with behavioral, emotional, physical and/or mental health challenges.
Help given to a person or organization in the form of money, loans, reduced taxes, etc.
Information regarding the discrimination against people with physical/mental disabilities, as well as information on protective services.
Planning, development, delivery, and evaluation of activities designed to achieve specific learning objectives and help resolve problems.