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Resource Information

Work Incentives Hotline

Resource Author/Owner/Service Provider

New York Makes Work Pay


Through a contract with Cornell and Neighborhood Legal Services (NLS) of Buffalo, the New York Makes Work Pay Initiative offers a statewide, toll-free Work Incentives Hotline to answer calls on a wide range of issues related to benefits and work. 

Two of NLS's experienced benefits and work incentives practitioners, Krista McDonald and Marta Santiago, provide services to callers in both English and Spanish. The Work Incentives Hotline is designed as a short-term service to provide information and technical assistance to individuals with disabilities and provider agency personnel, including individuals who provide some form of benefits and work incentives planning services. The hotline should not be viewed as a substitute for the comprehensive services available through benefits and work incentives practitioners and Community Work Incentives Coordinators available from agencies funded through the Social Security Administration or other sources. Our staff will be able to provide referral information to an agency in your region of the state that can provide that service.

Additional Information

The hotline is available during business hours on Monday through Friday, except on holidays, and every effort will be made to return calls the same day or within one business day.


  • 1-888-224-3272, Toll Free, Monday - Friday - Calls returned within 1 business day
  • 1-877-671-6844, TTD/TTY, Monday - Friday Ada Accessible


Alternative Employment OptionsEmploymentEmployment SupportsTransition PlanningTransitions to Adulthood

Related Terms

disabilityemploymentsupportive employment
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