NYS Council on Children and Families (CCF)
The Interagency Resolution Unit works to assist caregivers and individuals in receiving the most appropriate community-based or residential services; minimize delays in arranging services or placements, and resolves barriers that impede timely service delivery or placement.
The Interagency Resolution Unit becomes involved ONLY after all program options and dispute resolution procedures have been exhausted at the local and regional levels, or if a caregiver feels their child's needs are not being met by existing systems.
How to Make a Referral
The agent making a referral on behalf of a child must provide the Council with the following:
A referral containing all of the information mentioned above may be submitted to:
Sheila Jackson, Coordinator, Interagency Case Resolution Unit
Kathleen Rivers, Assistant Coordinator, Interagency Case Resolution Unit
Interagency Resolution Unit
NYS Council on Children and Families
52 Washington Street
West Building, Suite 99
Rensselaer, NY 12144
Telephone: 518-473-3652
Fax: 518-473-2570
e-mail: sheila.jackson@ccf.ny.gov; kathleen.rivers@ccf.ny.gov
52 Washington Street, Suite 99W
Rensselaer, NY 12144
9:00 - 5:00
https://www.ccf.ny.gov/our-work/cross-systems-collaboration/interagency-resolution-unit
Sheila Jackson, Coordinator
518-402-3284
sheila.jackson@ccf.ny.gov
Kathleen Rivers, Assistant Coordinator
518-473-3652
kathleen.rivers@ccf.ny.gov
New York State
In an Emergency, Call 911
Looking for help in
non-emergency situations?
Call 211 or
Call 311 in New York City
NY Connects
1-800-342-9871
Suicide Crisis Hotline
1-800-273-TALK (8255) Toll Free
1-800-799-4889 TTY
Child Abuse & Maltreatment Hotline
1-800-342-3720, Toll Free
1-800-638-5163, TTD/TTY
1-800-342-3720, NY Relay
Vulnerable Persons Central Register (VPCR) Hotline
800-624-4143 Toll Free
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Information regarding the discrimination against people with physical/mental disabilities, as well as information on protective services.
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