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Self-Directed Care

Developmental Disabilities Regional Offices (DDROs)

Resource Author/Owner/Service Provider

NYS Office for People with Developmental Disabilities (OPWDD)


Developmental Disabilities Regional Offices (DDROs) are the starting point to apply for services. With an eye to enhanced oversight and quality improvement, the Office for People With Developmental Disabilities (OPWDD) has established regions (“catchment areas”) that allow for better coordination of services with the State Office of Mental Health, State Department of Health and other agencies with whom we often partner in providing services.

In order to assist individuals and families to make informed choices about the supports and services best suited to their needs, DDROs work with local voluntary provider agencies to improve access to and coordinate services within a region (“catchment area”).

DDROs are responsible for the following activities:

  • eligibility;
  • intake;
  • waiver enrollment (a Federal-State partnership which makes certain types of services available within the home or community so as to avoid placement in an institution);
  • local management of Individual and Community Supports (ICS);
  • management of resources for crisis intervention;
  • advocacy;
  • shared management of OPWDD statewide applications;
  • service recruitment and development for the Family Care  program; and
  • programs, services and supports for aging individuals with developmental disabilities.

Eligibility for services is determined by the Developmental Disabilities Regional Offices (DDROs).  Please contact the Eligibility Coordinator of the Regional Office representing the county in which the individual/family lives.

Lastly, DDROs act in a supporting role to DD State Operations Offices with regard to eligibility for others areas of statewide services including but not limited to: level of care determinations; clinical delivery and waiver service delivery; Article 16 clinics; quality improvement processes; review of audit reports for trend analysis; emergency preparedness; safety, security and maintenance; and implementation of OPWDD initiatives.

View DDROs using our MSNavigator Mapping Tool.

Contact Information/Service Locations

Region 1: Western NY & Finger Lakes

Additional Info:

Niagara, Orleans, Monroe, Wayne, Erie, Genesee, Ontario, Seneca, Wyoming, Livingston, Yates, Chautauqua, Cattaraugus, Allegany, Steuben, Schuyler, Chemung


Kirk Maurer, Director

Fran Dubester, Deputy Director (Finger Lakes)

Kevin Penberthy, Deputy Director (WNY)


585-241-5700, Main Line

800-487-6310, Main Line
West Seneca

County(ies) Served:

Allegany, Cattaraugus, Chautauqua, Chemung, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates

Region 2: Central NY, Broome & Sunmount


Mary Hall, Acting Director

Ann Marie Peterson, Deputy Director (Broome)

Mary Hall, Deputy Director (CNY)

Mary Chartier, Deputy Director (Sunmount)


315-473-6978, Main Line

County(ies) Served:

Broome, Cayuga, Chenango, Clinton, Cortland, Delaware, Essex, Franklin, Hamilton, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, Otsego, St. Lawrence, Tioga, Tompkins

Region 3: Capital District, Taconic & Hudson Valley


Joan Volpe, Director

Jeanine Sisco, Deputy Director (Taconic)

Keith McCauley, Deputy Director (Capital District)

Mary Newhard, Deputy Director (Hudson Valley)


518-388-0431, Main Line
Capital District

845-473-5050, Main Line

845-947-6100, Main Line

County(ies) Served:

Albany, Columbia, Dutchess, Fulton, Greene, Montgomery, Orange, Putnam, Rensselaer, Rockland, Saratoga, Schenectady, Schoharie, Sullivan, Ulster, Warren, Washington, Westchester

Region 4: Metro New York, Brooklyn, Staten Island & Bernard Fineson


Donna Limiti, Director

Elizabeth Cambra, Deputy Director (Bernard Fineson/Metro-Manhattan)

Sheila Green-Gholson, Deputy Director (Brooklyn/SI/Metro-Bronx)


718-217-5890, Main Line

718-642-6000, Main Line

646-766-3222, Main Line

718-430-0885, Main Line

718-983-5233, Main Line
Staten Island

County(ies) Served:

Bronx, Kings, New York, Queens, Richmond

Region 5: Long Island


Jacquelyn Best, Director

Margaret Stadnicky, Deputy Director


631-434-6100, Main Line

County(ies) Served:

Nassau, Suffolk


AdvocacyAt-Home ServicesCommunity CareCommunity Living ProgramsDay Treatment ProgramsDisability RightsFinancial SupportsGeneral Support for FamiliesHousing SupportsIndependent LivingInformation and ReferralLong-Term Care (LTC)Out-of-Home/Residential CareResidential Care/PlacementsRespiteSelf-Directed CareSupport GroupsTransition PlanningTransitions to Adulthood

Related Terms

ID/DD services and supportsOPWDDdevelopmentaldisabilitiesearly interventionintellectual
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NY Connects

Suicide Crisis Hotline
1-800-273-TALK (8255) Toll Free
1-800-799-4889 TTY

Child Abuse & Maltreatment Hotline
1-800-342-3720, Toll Free
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1-800-342-3720, NY Relay

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1-855-373-2122 Toll Free
1-855-373-2123 TTD/TTY

Disability Rights NY Hotlines & Resources
(518) 432-7861
(800) 993-8982 Toll Free
(518) 512-3448 TTY

NY Connects
1-800-342-9871 Toll Free

NYS Commission for the Blind and Visually Handicapped
866-871-3000 Toll Free
518-474-7501 TTD/TTY

Family/Youth Support and Peer Advocacy

Information and support for individuals and families with behavioral, emotional, physical and/or mental health challenges.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council