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Self-Directed Care

Developmental Disability State Operations Offices (DDSOOs)

Resource Author/Owner/Service Provider

NYS Office for People with Developmental Disabilities (OPWDD)


Developmental Disabilities State Operations Offices (DDSOOs) administer and oversee state operations for the Office for People With Developmental Disabilities (OPWDD), including the direct delivery of services and supports to people with developmental disabilities by state staff.  By focusing on local supports and services, statewide quality and consistency, and enhanced networking to promote best practices, DDSOOs are able to provide a consistent approach and culture, so that individuals and their families can expect continuous quality improvement in all services delivered directly by OPWDD across the state.

DDSOOs are responsible for the following activities:

  • development and monitoring of OPWDD systems improvement (e.g., continuous quality improvement processes, plans of corrective action (POCAs), informed consent and Behavior Management Committees);
  • offering specialized supports/services and service delivery in the areas of clinical and food services, waiver services and volunteers/senior companions;
  • acting in the capacity of advocate when responding to stakeholder questions and legislative inquiries;
  • oversight of support services (e.g., Medicaid compliance, HIPAA compliance and clinical records review);
  • oversight of the Statewide Technical Assistance Team, which provides pre-survey and focused technical assistance activities to campus-based ICFs and other state-operated community-based residential programs in which quality improvement issues have been identified; and ensures ongoing compliance with federal requirements and  that program certification is maintained;
  • management, on the local level, a variety of OPWDD statewide electronic billing and recordkeeping systems
  • oversight of the day-to-day administration of State-operated Family Care; and
  • oversight and coordination of fire safety initiatives, including development of evacuation plans in state-operated programs, and establishing and maintaining working relationships with local fire departments.

Eligibility for services is determined by the Developmental Disabilities Regional Offices (DDROs). Please contact the Eligibility Coordinator of the Regional Office representing the county in which the individual/family lives.

Lastly, DDSOOs act in a supporting role to DD Regional Offices in the areas of service development, local management of individual and community supports and crisis intervention.

View DDSOOs using our MSNavigator Mapping Tool. 

Contact Information/Service Locations

Region 1: Finger Lakes & Western New York


Lori Saltsman, Acting Director

Sherilyn Coleman-Ferrer, Deputy Director (Finger Lakes)

Catherine Johnson, Deputy Director (Western NY)

Lori Saltsman, Deputy Director (Finger Lakes Campus)


585-461-8500, Main Line
Finger Lakes

716-517-2000, Main Line
Western NY

County(ies) Served:

Allegany, Cattaraugus, Chautauqua, Chemung, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates

Region 2: Broome & Central NY


Lynette O'Brien, Acting Director

Garry Naylor, Deputy Director (Broome)

Jim Skrzeczkowski (Broome Campus), Deputy Director (Broome Campus)

Lynette O’Brien (Central New York), Deputy Director (Central New York)


315-473-2949, Main Line
Central NY

607-770-0211, Main Line

County(ies) Served:

Broome, Cayuga, Chenango, Cortland, Delaware, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego, Otsego, Tioga, Tompkins

Region 3: Capital District & Sunmount


Laura LaValley, Director

Cris Christodulu, Deputy Director (Capital District)

Stephanie Dunham, Deputy Director (Sunmount)


518-370-7331, Main Line
Capital District

518-359-3311, Main Line

County(ies) Served:

Albany, Clinton, Essex, Franklin, Fulton, Hamilton, Jefferson, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, St. Lawrence, Warren, Washington

Region 4: Hudson Valley & Taconic


Shari Bakst, Director

Yvonne Lenzen-Roth, Deputy Director (Hudson Valley)


845-877-6821 x3776, Main Line

845-947-6100, Main Line
Hudson Valley

County(ies) Served:

Columbia, Dutchess, Greene, Orange, Putnam, Rockland, Sullivan, Ulster, Westchester

Region 5: Brooklyn, Metro New York & Staten Island


Sheryl Minter-Brooks, Director (Metro & Staten Island)

Joyce White, Deputy Director (Metro NY)

Luther Summers Hamilton, Deputy Director (Brooklyn)

Jeanne O'Shea, Deputy Director (Brooklyn)


718-642-6000, Main Line

646-766-3471, Main Line

718-430-0885, Main Line

718-983-5321, Main Line
Staten Island

County(ies) Served:

Bronx, Kings, New York, Richmond

Region 6: Bernard M. Fineson and Long Island


Jan Williamson, Director

Herminia Torres, Deputy Director (Fineson Campus)

Debbie Sorge, Deputy Director


718-217-5890, Main Line

631-493-1701, Main Line
Long Island

County(ies) Served:

Nassau, Queens, Suffolk


AdvocacyAutism Spectrum DisordersDevelopmental DisabilitiesDevelopmental Disability/Complex Health IssueDisability RightsEmployment SupportsGeneral Support for FamiliesHousing SupportsIndependent LivingInformation and ReferralLong-Term Care (LTC)Mental Health/Developmental DisabilitySelf-AdvocacySelf-Directed CareTraining and Technical Assistance

Related Terms

DDDDROsID/DD services and supportsOPWDDdevelopmental disabilitiesintellectual disabilities
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Family/Youth Support and Peer Advocacy

Information and support for individuals and families with behavioral, emotional, physical and/or mental health challenges.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council