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Medical Management

Medical case management is a collaborative process that facilitates recommended treatment plans to assure the appropriate medical care is provided to disabled, ill or injured individuals. It is a role frequently overseen by patient advocates.

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Medicaid Hotlines

Medicaid is a health care program that assists low-income families or individuals with disabilities pay for long-term medical and custodial care costs. Medicaid is a joint program, funded primarily by the federal government and run at the state level, where coverage may vary.

These hotlines include - a general Medicaid Helpline; Medicaid Managed Care; and the Medicaid Fraud Hotlines as well as numbers for New York City.


Mobile Apps

Mobile applications can be effective tools that make therapy more accessible, efficient, and portable for those with anxiety disorders, depression, OCD, PTSD, and other related disorders. This webpage contains reviews of the mobile apps by ADAA members. These volunteer reviewers are mental health professionals with degrees in psychology, medicine, social work, and counseling; they are not involved in the development or marketing of mobile apps.


National Disability Navigator Resource Collaborative (NDNRC)

This project develops disability-content materials, including a technical assistance guide; a dedicated website with URL that will include all materials as well as state-specific information, resources, and experiences; provides on-going TA to navigators via typical TA methods (e.g. webinars, topic-specific fact sheets, short issue briefs, newsletters, list serves); and discusses the feasibility of providing “hands-on” technical assistance to navigators and/or their host organizations.


New York Arc Chapters

Arc programs continue to be leaders in providing supportive home environments to people with developmental disabilities. Through the Arc, people are able to live in comfortable houses and apartments and are encouraged to become active members of their community. This website provides a directory of all Arc Programs in New York State.


NY Connects

NY Connects provides information and assistance related to long-term services and supports in New York State for people of all ages or with any type of disability. NY Connects uses a searchable directory for programs, providers, and services in your area.

NY Connects staff can help link you to long-term services and supports, such as home care, transportation and meals. The goal is to help individuals live as independently as possible while meeting their medical, social and functional needs that arise from aging or disability. This program helps individuals, families, caregivers, and professionals.

Contact your local office to:

  • Get information by phone, online, or in person.
  • Connect to long-term services and supports regardless of diagnosis, age or how you will pay for services.
  • Receive guidance and coordination as you go through assessment and eligibility processes.
  • Help with completing applications and enrollment in public assistance benefits, such as Medicaid.
  • Or for any additional information.


NYS Medicaid Expansion Information

This web page provides New York State-specific resources about state marketplaces; NYS Assistive Technology Program; Medicaid Redesign; Community Outreach Collaboratives and more.


NYS Systems of Care

The Systems of Care (SOC) Framework is a coordinated network of services and supports that are organized to meet the physical, mental, social, emotional, education, and developmental needs of children and their families.

Building Systems of Care, by its own designation as “systems” and not “system,” requires cross-system partnerships with the common goal of developing a broad array and continuum of services and supports that are infused with the values of:

  • Family Driven & Youth Guided
  • Community-Based
  • Cultural & Linguistic Competence

Systems of Care refer to the collaborative, coordinated infrastructure within a community to meet the needs of children and families so they can achieve their own definition of success and equitable outcomes.

Systems of Care are implemented at both the systems level (policy, financing, management) and the service/support delivery level.


NYS Systems of Care Pilot

In 2016, the Substance Abuse and Mental Health Services Administration (SAMHSA) awarded NYS Office of Mental Health with a four year, twelve million dollar grant to support expansion and integration of the Systems of Care (SOC) framework through the creation of sustainable infrastructure and the development/implementation of High Fidelity Wraparound within Health Homes Serving Children.  This project followed the groundwork of NYS Success, which worked to infuse the System of Care framework into all 55 upstate counties through learning collaborative phases. Materials developed by the statewide project, in partnership with many cross-systems partners, are available on the Multiple Systems Navigator using the links below.


September 2021 Update: 

System of Care Summit 2022 – Please hold the date! We will be convening in Albany on June 14 and 15 for an exciting two days of discussion, sharing and learning. We are thrilled to announce that Jody Levinson-Johnson will also be joining as a Keynote Speaker. Dr. Levinson-Johnson is the President & CEO of the Council on Accreditation. She previously served as the Assistant Vice President of Practice Improvement at the National Council for Behavioral Health, Chief Clinical Officer for a multi-state children’s care management organization, as the Deputy Assistant Secretary of the Louisiana Office of Behavioral Health, and as the Vice President of Coordinated Care Services, Inc. (CCSI) in NYS. Her experiences leading system reform efforts across the country prompted her interest in the environmental contexts that surround deep change in social and public systems.  There are many other plans underway to support New York State’s collaborative work and systems change on behalf of children, youth and young adults and their families.

The Ne​w York State Health Foundation (NYSHealth) 2022 Special Projects Fund Request for Proposals (RFP) is now available. Applicants must submit an online inquiry form to determine whether a proposed project fits the funding criteria. There are two funding cycles for the 2022 Special Projects Fund. Deadlines for the online inquiry form are October 7, 2021 and March 2, 2022. Selected organizations will be invited to submit full proposals, with deadlines of December 8, 2021 and May 5, 2022. NYSHealth Special Projects Fund awards are one-time, nonrenewable funding opportunities consistent with the Foundation’s mission to improve the health of all New Yorkers but outside of its main priority areas. Read details on the 2022 Special Projects Fund RFP and frequently asked questions. 

The SHAPE System – We will hold a SHAPE System Overview on October 29th from 1:00pm-2:00pm and invite districts to apply for the second annual 2022 SHAPE Up NY Learning Collaborative. If your school district is interested in exploring The SHAPE System ( now to assess and make improvements to your school mental health system, please contact We have several tools and resources to support your efforts. 

Systems of Care Action Planning: Given the fiscal stressors, workforce shortages and increased needs for young people, has your county engaged in a comprehensive mapping of the children’s System of Care to identify access points, available services, challenges/barriers and gaps/needs?  Have all systems, families and youth been involved in the mapping and identifying action steps to take? Even in the midst of COVID-19 and our decreased in-person contact, collaboration is needed now more than ever. Consider engaging in a county process in the coming months. We offer fully virtual (five two-hour on-line sessions), hybrid (three two-hour on-line sessions and one half-day session in person), or in-person (full work day) methods for delivery. Please reach out to if your county is interested.

Wraparound Training and Implementation Institute: If you have questions regarding Wraparound training, please contact

NYS High Fidelity Wraparound Implementation Video: Learn about the benefits of the practice model within Health Homes from a variety of perspectives.

Project Evaluation: If you have questions regarding the new SOC grant evaluation, please contact or

Did You Know?

  • The social marketing tool kit materials released in 2018, in nine languages, are still available on under the tabs Health Homes Explained, System of Care Explained, Family Peer Advocate and Youth Peer Advocate.
  • The Multiple System Navigator ( is an excellent location to find information on cross-systems news and events. The site was built for youth, parents, family members and caregivers that rely on supports from multiple child and family serving systems.
  • The System of Care Framework has been revised to better reflect the evolution of research and children’s systems changes. This monograph is an important one to read and come back to, time and time again.
  • There are many webinar offerings that have been pulled together by the Institute for Innovation and Implementation at the University of Maryland, for their summer Training Institute LIVE! series. Dr. Gary Blau’s presentation Systems of Care: To Infinity and Beyond should speak to many of us working towards better collaboration across systems.
  • There are 17 training modules available through the Institute for Innovation and Implementation at the University of Maryland that outline information and resources for different aspects of the Systems of Care framework. Check it out at First, you must register before accessing the modules under Building Systems of Care.
  • Is a resource that families, agencies, and direct support staff can utilize to find local resources from health, funding, clothing, transportation, and more. 

Subscribe to (or unsubscribe from) the NYS Systems of Care Listserv by emailing

Need to Talk? We've got time to listen. Text "Got5" to 741741 to start a conversation. (Free, 24/7, Confidential Crisis Support)

NYProject HOPE: NY Project Hope is proud to introduce Move Forward with Hope - New Online Wellness Groups. Attached you will find more information about these virtual discussion groups that we hope you will share throughout your communications channels.

Feeling stressed by the COVID-19 pandemic? You are not alone: Here to Talk | Here to Listen | Here to Support.

Call the NY Project Hope Emotional Support Helpline 7 days a week, 8am-10pm at 1-844-863-9314 or visit

The Chafee Direct Cash Portal: Foster Care Youth that were financially impacted by COVID-19 may be eligible for cash assistance. Please see the attached flyer for more info and share with others as needed.



Overview/Refresher Course on the Children's Medicaid System Transformation

This is an overview on the Children's Medicaid System Transformation that was presented by the NYS Department of Health and its state agency partners. 


Resource Library

The Western New York Parent Network Resource Library contains a multitude of resources, directories and fact sheets. Information on learning disabilities, neurological disorders, mental health, advocacy, behavior, bullying, autism, specific disabilities, developmental disabilities and more.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council