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Medical Management

Medical case management is a collaborative process that facilitates recommended treatment plans to assure the appropriate medical care is provided to disabled, ill or injured individuals. It is a role frequently overseen by patient advocates.

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Medical Management

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1

Become a Family Peer Advocate (FPA)

Family Peer Advocates are valuable professionals within the child serving system. They are uniquely qualified to work with families based on their first-hand experience as the parent/caregiver of a young person with a social, emotional, behavioral, health, or developmental disability. This experience, combined with additional Parent Empowerment (PEP) training, allows them to provide peer support to parents of children with similar challenges.

2

Growing Up Healthy Hotline

The Department of Health operates the Growing Up Healthy Hotline, which provides information about health care, nutrition and other health and human services. The hotline provides information and referral 24 hours/day, seven days a week in English and Spanish and other languages.

3

Medicaid Health Homes

A "Health Home" is not a physical place; it is a group of health care and service providers working together to make sure you get the care and services you need to stay healthy. Once you are enrolled in a Health Home, you will have a care manager that works with you to develop a care plan. A care plan maps out the services you need, to put you on the road to better health. Some of the services may include:

  • Connecting to health care providers,
  • Connecting to mental health and substance abuse providers,
  • Connecting to needed medications,
  • Help with housing,
  • Social services (such as food, benefits, and transportation) or,
  • Other community programs that can support and assist you.

4

Medicaid Hotlines

Medicaid is a health care program that assists low-income families or individuals with disabilities pay for long-term medical and custodial care costs. Medicaid is a joint program, funded primarily by the federal government and run at the state level, where coverage may vary.

These hotlines include - a general Medicaid Helpline; Medicaid Managed Care; and the Medicaid Fraud Hotlines as well as numbers for New York City.

5

NY Connects

NY Connects provides information and assistance related to long-term services and supports in New York State for people of all ages or with any type of disability. NY Connects uses a searchable directory for programs, providers, and services in your area.

NY Connects staff can help link you to long-term services and supports, such as home care, transportation and meals. The goal is to help individuals live as independently as possible while meeting their medical, social and functional needs that arise from aging or disability. This program helps individuals, families, caregivers, and professionals.

Contact your local office to:

  • Get information by phone, online, or in person.
  • Connect to long-term services and supports regardless of diagnosis, age or how you will pay for services.
  • Receive guidance and coordination as you go through assessment and eligibility processes.
  • Help with completing applications and enrollment in public assistance benefits, such as Medicaid.
  • Or for any additional information.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council