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Crisis Management

The provision of immediate assistance for people who are in acute emotional distress; who are or perceive themselves to be in life-threatening situations; who are a danger to themselves or to others; or who are hysterical, frightened or otherwise unable to cope with a problem that requires immediate action. The objective of crisis intervention is to defuse the critical nature of the situation, ensure the person's safety, and return the individual to a state of equilibrium.

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Crisis Management

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11

Fact Sheet: Restraint and Seclusion of Students with Disabilities

This fact sheet provides a series of questions and answers, issued by the Department of Education’s Office for Civil Rights (OCR) to inform school districts how the use of restraint and seclusion may result in discrimination against students with disabilities in violation of federal laws that prohibit disability discrimination, including Section 504 of the Rehabilitation Act of 1973 (Section 504).

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Hillside Outpatient Clinic

Provides an array of mental health services to children, adolescents and adults. Services include individual/family therapy, crisis intervention, psychiatric evaluations, pharmacotherapy and outreach and linkage to community resources. Services are designed to address mental health symptoms and improve daily functioning for the person in care.  All counseling services are provided by licensed professionals including social workers, mental health counselors, marriage and family therapists, and creative arts therapists.

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Individual and Family Support Unit - Justice Center

The Individual and Family Support Unit (IFSU) of the Justice Center for the Protection of People with Special Needs is a resource for victims of abuse or neglect, their families, personal representatives and guardians. IFSU advocates provide assistance in a variety of areas, including:

  • guidance and information about the reporting and investigative process
  • support during criminal cases and proceedings
  • victim interview accompaniment
  • case status updates   

All services are offered free.

14

Interagency Coordination and Case Resolution Bureau

The Hard to Place/Hard to Serve Unit works to assist caregivers and individuals in receiving the most appropriate community-based or residential services; minimize delays in arranging services or placements; and resolves barriers that impede timely service delivery or placement. 

The Hard to Place/Hard to Serve Unit becomes involved ONLY after all program options and dispute resolution procedures have been exhausted at the local and regional levels, or if a caregiver feels their child's needs are not being met by existing systems. 

How to Make a Referral

The agent making a referral on behalf of a child must provide the Council with the following:

  • a completed Hard to Place Unit Intake Form and a signed Release of Information Form;
  • a description of the barriers encountered in attempting to provide appropriate services or placement;
  • a record of the efforts that have been made by the referral source or others to secure services and/or placements for the child; and
  • background information on the child's special needs.

A referral containing all of the information mentioned above may be submitted to:

Regina Canuso, Coordinator, Hard-to-Place/Hard-to-Serve Unit 

Kathleen Rivers, Assistant Coordinator, Hard-to-Place/Hard-to-Serve Unit

Interagency Coordination and Case Resolution Bureau
NYS Council on Children and Families
52 Washington Street
West Building, Suite 99
Rensselaer, NY 12144

Telephone: 518-473-3652
Fax: 518-473-2570
e-mail: regina.canuso@ccf.ny.gov; kathleen.rivers@ccf.ny.gov

15

Know Bullying: Bullying Prevention App

KnowBullying provides information and guidance to parents, teacher, and caregivers on ways to prevent bullying and build resilience in children. App features:

  • Conversation Starters: Start easy, meaningful conversations with your children.
  • Tips: Learn strategies to prevent bullying for ages 3—6, 7—13, and teens.
  • Warning Signs: Recognize if your child is engaging in bullying, being bullied, or witnessing bullying.
  • Reminders: Talk with your child when the time feels right: a quiet moment on the way to school or a game, during dinner, or relaxing outside.
  • Social Media: Share successful strategies and useful advice via Facebook, Twitter, email, and text messages.
  • Section for Educators: Prevent bullying in the classroom and support children who are being bullied.

16

Mental Health Program Directory

The Mental Health Program Directory is a searchable list of programs that are licensed by the NYS Office of Mental Health (OMH) and programs that are funded by OMH that do not need a license to operate. Users can:

  • Search for mental health programs by county, program category or subcategory.
  • View program details such as program name, address and phone number.
  • Click on any county on the map to view all of the programs in that county
  • View program definitions

Types of searchable programs and services included in the directory: psychiatric emergency programs; crisis intervention services; inpatient and outpatient treatment options; supports, including respite services; and vocational services. 

17

National Human Trafficking Hotline

The National Human Trafficking Hotline is a national, anti-trafficking hotline and resource center serving victims and survivors of human trafficking and the anti-trafficking community in the United States.  The toll-free hotline is answered live 24 hours a day, 7 days a week, 365 days a year. Callers can speak with the Hotline in English or Spanish, or in more than 200 additional languages using a 24-hour tele-interpreting service. When you call the Hotline at 1-888-373-7888, you can expect a specially trained and experienced Anti-Trafficking Hotline Advocate who will speak with you about your needs, your options, and the resources we have available to help. The National Hotline is operated by Polaris.

You can also email the Hotline at help@humantraffickinghotline.org or report a tip using our online tip reporting form.

Hearing and speech-impaired individuals can contact the Hotline by dialing 711, the free national access number that connects to Telecommunications Relay Services (TRS).

18

National Suicide Prevention Lifeline

The National Suicide Prevention Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week. They are committed to improving crisis services and advancing suicide prevention by empowering individuals, advancing professional best practices, and building awareness.

19

New York Enough Abuse Campaign

The New York Partnership for Child Sexual Abuse Prevention (NYPCSAP) is a public/private collaborative whose mission is to prevent child sexual abuse by engaging adults and communities in New York State in effective prevention efforts that address the root causes of abuse. NYPCSAP believes that children deserve a life free from sexual abuse and violence.

The Partnership has adopted the Enough Abuse Campaign, an evidence-based comprehensive public education and citizen mobilization effort to prevent child sexual abuse.

This website includes a calendar of trainings and workshops that are available in New York State.

20

Nursing Home Complaint Hotline

The NYS Department of Health, Nursing Homes and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) Surveillance is responsible for investigating complaints and incidents for nursing homes in New York State, which are related to State and/or Federal regulatory violation. A complaint against a nursing home should be submitted in writing by the complainant.

The Nursing Home Complaint Form is available online to submit your complaint against a nursing home.

If you are unable to submit your complaint by using the Nursing Home Complaint Form, then you may contact the Nursing Home Complaint hotline (1-888-201-4563) which can be called 24 hours per day, seven days per week. The hotline is manned by Nursing Homes and ICF/IID Surveillance staff from 8:30 a.m. to 4:45 p.m. Monday through Friday. A voicemail message may be left during non-business hours.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council