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2-1-1 (and 3-1-1 in New York City) are easy-to-remember numbers that helps people cut through what can be a confusing and overwhelming maze of information and resources.

2-1-1 (and 3-1-1 in New York City) helps people assess their needs and links them directly to the resources that will help. Whether you are looking for essential services, seeking volunteer opportunities or starting a small business, 2-1-1 (and 3-1-1 in New York City) is there to help.


NYS Systems of Care Pilot

In 2016, the Substance Abuse and Mental Health Services Administration (SAMHSA) awarded NYS Office of Mental Health with a four year, twelve million dollar grant to support expansion and integration of the Systems of Care (SOC) framework through the creation of sustainable infrastructure and the development/implementation of High Fidelity Wraparound within Health Homes Serving Children.  This project followed the groundwork of NYS Success, which worked to infuse the System of Care framework into all 55 upstate counties through learning collaborative phases. Materials developed by the statewide project, in partnership with many cross-systems partners, are available on the Multiple Systems Navigator using the links below.


July 2021 Update:

System of Care Summit 2022 – Please hold the date! We will be convening in Albany on June 14 and 15 for an exciting two days of discussion, sharing and learning. We are thrilled to announce that Dr. Gary Blau will be joining us as a national keynote.  Dr. Blau is a licensed clinical psychologist who joined the Meadows Institute as Executive Director of The Hackett Center for Mental Health in September of 2019. Prior to that he was Chief of the Child, Adolescent and Family Branch for the federal Substance Abuse and Mental Health Services Administration (SAMHSA) where he provided national leadership for child, adolescent, and young adult mental health, and created “systems of care” across the United States. There are many other plans underway to support New York State’s collaborative work and systems change on behalf of children, youth and young adults and their families. We will begin to convene a planning committee in September and we welcome input and participation. If you wish to join the planning committee so that the Summit can meet a number of needs statewide, please email If response is robust, we may create some task specific subcommittees.

System of Care County Collaborative – We would like to virtually convene counties engaging in System of Care work to meet on a yet-to-be-determined schedule to share experience, challenges, barriers, and brainstorming or problem-solving. If your county has an interest in this convening, likely to start in September, please email We will survey the interested counties to determine convening priorities, format, and timeline later in the summer.

System of Care Virtual Learning Community Webinar – The PowerPoint of the webinar that took place on July 15th is attached. It contains an overview of current project progress with implementing and strengthening Systems of Care and a preview of upcoming activities. Our next webinar will be October 21, 10:00-11:00 AM. We are pleased to announce that the cross-systems Deputy Commissioners Workgroup will be sharing their thoughts on collaborative work on behalf of children and families.

The SHAPE System – We will hold a SHAPE System Overview in the fall and invite districts to apply for the second annual 2022 SHAPE Up NY Learning Collaborative. If your school district is interested in exploring The SHAPE System now to assess and make improvements to your school mental health system, please contact We have several tools and resources to support your efforts.


Systems of Care Action Planning: Given the fiscal stressors, workforce shortages, and increased needs for young people, has your county engaged in a comprehensive mapping of the children’s System of Care to identify access points, available services, challenges/barriers, and gaps/needs?  Have all systems, families, and youth been involved in the mapping and identifying action steps to take? Even in the midst of COVID-19 and our decreased in-person contact, collaboration is needed now more than ever. Consider engaging in a county process in the coming months. Counties that complete the planning may be eligible for a mini-grant. Please reach out to if your county is interested.

Wraparound Training and Implementation Institute: If you have questions regarding Wraparound training, please contact

NYS High Fidelity Wraparound Implementation Video: Learn about the benefits of the practice model within Health Homes from a variety of perspectives.

Project Evaluation: If you have questions regarding the NYS System of Care Pilot evaluation and no-cost extension work, please contact If you have questions regarding the new SOC grant evaluation, please contact or

Did You Know?

  • The social marketing tool kit materials released in 2018, in nine languages, are still available on under the tabs Health Homes Explained, System of Care Explained, Family Peer Advocate and Youth Peer Advocate.
  • The Multiple System Navigator ( is an excellent location to find information on cross-systems news and events. The site was built for youth, parents, family members and caregivers that rely on supports from multiple child and family serving systems.
  • The System of Care Framework has been revised to better reflect the evolution of research and children’s systems changes. This article is an important one to read and come back to, time and time again.
  • There are many webinar offerings that have been pulled together by the Institute for Innovation and Implementation at the University of Maryland, for their summer Training Institute LIVE! series. Dr. Gary Blau’s presentation Systems of Care: To Infinity and Beyond should speak to many of us working towards better collaboration across systems.


Subscribe to (or unsubscribe from) the NYS Systems of Care Listserv by emailing

Need to Talk? We've got time to listen. Text "Got5" to 741741 to start a conversation. (Free, 24/7, Confidential Crisis Support)

NYProject HOPE: NY Project Hope is proud to introduce Move Forward with Hope - New Online Wellness Groups. Attached you will find more information about these virtual discussion groups that we hope you will share throughout your communications channels.

Feeling stressed by the COVID-19 pandemic? You are not alone: Here to Talk | Here to Listen | Here to Support.

Call the NY Project Hope Emotional Support Helpline 7 days a week, 8am-10pm at 1-844-863-9314 or visit

The Chafee Direct Cash Portal: Foster Care Youth that were financially impacted by COVID-19 may be eligible for cash assistance. Please see the attached flyer for more info and share with others as needed.


Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council