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1

2-1-1/3-1-1

2-1-1 (and 3-1-1 in New York City) are easy-to-remember numbers that helps people cut through what can be a confusing and overwhelming maze of information and resources.

2-1-1 (and 3-1-1 in New York City) helps people assess their needs and links them directly to the resources that will help. Whether you are looking for essential services, seeking volunteer opportunities or starting a small business, 2-1-1 (and 3-1-1 in New York City) is there to help.

2

ADA.Gov

The ADA requires the Department of Justice to provide technical assistance to businesses, State and local governments, and individuals with rights or responsibilities under the law. The Department provides education and technical assistance through a variety of means to encourage voluntary compliance. Activities include providing direct technical assistance and guidance to the public through this ADA Website and the ADA Information Line, developing and disseminating technical assistance materials to the public, and undertaking outreach initiatives.

ADA Information Line

The Department of Justice operates a toll-free ADA Information Line to provide information and materials to the public about the requirements of the ADA.  ADA Specialists, who assist callers in understanding how the ADA applies to their situation, are available on Monday, Tuesday, Wednesday, and Friday from 9:30 a.m. until 5:30 p.m. (Eastern Time) and on Thursday from 12:30 p.m. until 5:30 p.m. (Eastern Time). Calls are confidential. To get answers to technical questions, obtain general ADA information, order free ADA materials, or ask about filing a complaint, please call: 800-514-0301 (voice); 800-514-0383 (TTY)

ADA Technical Assistance Materials

Copies of the Department's ADA regulations, technical assistance publications, and some videos can be obtained on this website, by calling the ADA Information Line, or writing to the address listed below. Publications are available in standard print and alternate format. Some publications are available in foreign languages.

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Disability Rights Section - NYAV
Washington, D.C. 20530

3

Adult Career and Continuing Education Services - Vocational Rehabilitation (ACCES-VR)

Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCES-VR) starts with the presumption that all individuals with disabilities can benefit from vocational rehabilitation services and should have opportunities to work in jobs integrated within their communities. Vocational rehabilitation counselors guide individuals through service programs they need to reach their employment goal.

Adult Career and Continuing Education Services - Vocational Rehabilitation (ACCES-VR) offers access to a full range of employment and independent living services that may be needed by persons with disabilities throughout their lives.

It's important to note that a special education classification is not necessary to receive vocational assistance from ACCES-VR. An individual must have a disability that interferes with getting or keeping a job; be able to benefit from vocational rehabilitation services; need VR services to get, keep or advance at a job

This resource includes links to many informative brochures and web pages.

4

Assistive Technology (TRAID) Program

The Technology-Related Assistance for Individuals with Disabilities (TRAID) Program provides access to assistive technology to any New Yorker with a disability through Regional TRAID Centers. Regional TRAID Centers provide device loans and hands-on training to people with disabilities. To access equipment, locate the Regional TRAID Center overseeing your county from the list below. 

The Justice Center administers TRAID through grants from the US Department of Health and Human Services Administration for Community Living (ACL), the NYS Department of Health and ACCES-VR. A variety of devices are loaned out for use in different settings such as at home, school, or work.

5

Benefit Development Resource Guide

The Benefit Development Resource Guide (Resource Guide) is designed to assist employees who are responsible for developing the benefits and entitlements necessary to fund services for individuals served by OPWDD and voluntary provider agencies. It is not intended to be read from cover to cover, though those new to the topics discussed may wish to do so. The Resource Guide is primarily intended to be used as a reference during the process of assisting individuals in developing the benefits necessary to fund their care.

This guide provides detailed information about conducting eligibility investigations, protecting assets, and applying for Medicaid, the OPWDD Home and Community Based Services (HCBS) Waiver, Supplemental Security Income (SSI), Social Security benefits (SSDI), Medicare, and the Supplemental Nutrition Assistance Program (SNAP – formerly called Food Stamps). The manual consists of this introduction and the following sections:

  • Benefit Development
  • Liability for Services
  • Medicaid
  • Home and Community Based Services Waiver
  • Supplemental Security Income
  • Social Security Benefits 
  • Work Incentives 
  • Medicare
  • Supplemental Nutrition Assistance Program
  • Resource Management
  • Additional Resources

6

Bureau of Adult Services (BAS) Adult Protective Services

The NYS Office of Children and Family Services, through its Bureau of Adult Services, is responsible for the oversight of Protective Services for Adults (PSA) and other adult services provided through the local departments of social services, and local operations relative to Family-Type Homes for Adults (FTHA).

The Bureau provides technical assistance to adult services staff of local districts; conducts informal case reviews; participates in audits; reviews consolidated services plans; conducts complaint investigations; and develops public education, training, and interagency initiatives.

This web site is designed to provide information on Protective Services for Adults and to educate the general public on recognizing and responding to adult abuse, neglect and financial exploitation issues.

7

Community Schools Technical Assistance Centers (TACs)

The responsibilities of the Community Schools Technical Assistance Centers (TACs) include statewide distribution of information on effective and promising practices in the establishment and ongoing management of Community School strategies through professional development and technical assistance activities designed to: 

  • Familiarize school personnel across New York State with Community School strategies;
  • Increase the knowledge and skills of school personnel and community partners to aid in the implementation, management, and sustainability of Community Schools;
  • Promote the establishment and development of Community Schools that incorporate the characteristics of Community Schools strategies listed above: a rigorous academic program with strong supports, a full range of school-based and school-linked programs and services, and partnerships that demonstrate collaboration with the local community;
  • Provide school districts with the tools necessary to design and implement needs/resource assessments that will provide the data necessary to effectively target Community School resources; Increase statewide capacity to support effective Community School strategies; and
  • Identify and evaluate the school districts’ needs within a region in order to provide tailored technical assistance and professional development.

8

Community, Work and Independence, Inc.

Community, Work & Independence, Inc (CWI), headquartered in Glens Falls, NY, offers a diverse array of services for individuals with disabilities in Warren, Washington, Saratoga and Essex Counties.  Services include:  Residential, Day Habilitation, Community Supports, Pre-vcational and Employment Services, Clinical Services and Consumer Directed Personal Assistance Program. Funding sources include OPWDD, OMH, ACCES-VR and DOH.

9

Developmental Disability State Operations Offices (DDSOOs)

Developmental Disabilities State Operations Offices (DDSOOs) administer and oversee state operations for the Office for People With Developmental Disabilities (OPWDD), including the direct delivery of services and supports to people with developmental disabilities by state staff.  By focusing on local supports and services, statewide quality and consistency, and enhanced networking to promote best practices, DDSOOs are able to provide a consistent approach and culture, so that individuals and their families can expect continuous quality improvement in all services delivered directly by OPWDD across the state.

DDSOOs are responsible for the following activities:

  • development and monitoring of OPWDD systems improvement (e.g., continuous quality improvement processes, plans of corrective action (POCAs), informed consent and Behavior Management Committees);
  • offering specialized supports/services and service delivery in the areas of clinical and food services, waiver services and volunteers/senior companions;
  • acting in the capacity of advocate when responding to stakeholder questions and legislative inquiries;
  • oversight of support services (e.g., Medicaid compliance, HIPAA compliance and clinical records review);
  • oversight of the Statewide Technical Assistance Team, which provides pre-survey and focused technical assistance activities to campus-based ICFs and other state-operated community-based residential programs in which quality improvement issues have been identified; and ensures ongoing compliance with federal requirements and  that program certification is maintained;
  • management, on the local level, a variety of OPWDD statewide electronic billing and recordkeeping systems
  • oversight of the day-to-day administration of State-operated Family Care; and
  • oversight and coordination of fire safety initiatives, including development of evacuation plans in state-operated programs, and establishing and maintaining working relationships with local fire departments.

Eligibility for services is determined by the Developmental Disabilities Regional Offices (DDROs). Please contact the Eligibility Coordinator of the Regional Office representing the county in which the individual/family lives.

Lastly, DDSOOs act in a supporting role to DD Regional Offices in the areas of service development, local management of individual and community supports and crisis intervention.

View DDSOOs using our MSNavigator Mapping Tool. 

10

Disability Resource Clearinghouse and Navigators

The Justice Center’s Disability Resource Clearinghouse provides information about disability-related programs, services, laws and regulations. This Clearinghouse links to resources from local, state, federal and national agencies, as well as nonprofit organizations. 

NEED FURTHER ASSISTANCE?

If you cannot find the information you need, call a Disability Navigator toll-free at 1-800-624-4143.  Relay users, please dial 7-1-1 or email infoassistance@justicecenter.ny.gov.  

Terms / Acronyms for:

assistance

Adoption Expense Assistance

Adult Guardianship Assistance

Alcoholism Treatment Expense Assistance

Assistive Technology Equipment Acquisition Assistance

Assistive Technology Expense Assistance

Assistive Technology Support Services Expense Assistance

Automobile Insurance Payment Assistance

Automobile Payment Assistance

Benefits Assistance

Benefits Assistance

Birth Certificate Fee Payment Assistance

Child Care Expense Assistance

Child Care Expense Assistance Applications

Child Guardianship Assistance

Citizenship Assistance Centers

Community Technical Assistance Center of New York(CTAC)

Comprehensive Job Assistance Centers(CJACs)

Consumer Assistance and Protection

Dental Care Expense Assistance

Disaster Medical Assistance Teams(DMAT)

Discrimination Assistance

Drug Abuse Treatment Expense Assistance

Drug Repository Prescription Assistance Programs

Education Discrimination Assistance

Education Related Fee Payment Assistance

Employee Assistance Programs(EAP)

Employment Discrimination Assistance

Eviction Prevention Assistance

Expectant/New Parent Assistance

Expectant/New Parent Assistance Programs

Eye Care Expense Assistance

FEMA Crisis Counseling Assistance and Training(FEMA)

Guardianship Assistance

Health Care Discrimination Assistance

Health Insurance Premium Assistance

Home Energy Assistance Program(HEAP)

Homeschooling Teaching Assistance

Household Related Public Assistance Programs

Housing Discrimination Assistance

Housing Expense Assistance

In Home Assistance

In Home Assistance Registries

Incidental Medical Expense Assistance

Interim Assistance Reimbursement Payments(IAR Programs)

Job Finding Assistance

Job Training Expense Assistance

Legal Assistance Modalities

Live In Housekeeping Assistance

Managed Care Technical Assistance Center of New York(MCTAC)

Medical Care Expense Assistance

Medical Expense Assistance

Medical Public Assistance Programs

Mental Health Expense Assistance

Mobility Assistance Service Animals

Mobility Assistance Service Dogs

Nutrition Related Public Assistance Programs

Occasional Emergency Food Assistance

Post Disaster Mental Health Expense Assistance

Prescription Drug Patient Assistance Programs

Prescription Expense Assistance

Probate Assistance

Public Assistance

Public/Subsidized Housing Appeals Assistance

Regional Interagency Technical Assistance Teams(RiTATs)

Rent Payment Assistance

Rental Deposit Assistance

Resume Preparation Assistance

Service Animal Purchase Assistance

Study Skills Assistance

Substance Abuse Treatment Expense Assistance

Supplemental Nutrition Assistance Program(SNAP)

Supportive Housing Expense Assistance

Tax Preparation Assistance

Technical Assistance Partnerships(TAP)

Technology-Related Assistance for Individuals with Disabilities(TRAID)

Temporary Assistance for Needy Families Program(TANF)

Transportation Expense Assistance

Tuition Assistance

Tuition Assistance Program(TAP)

Volunteer Income Tax Assistance Programs(VITA)

Weight Gain Assistance

Weight Loss Assistance

Work Related Fee Payment Assistance

All

Resource Categories

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council