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Keyword: child abuse and neglect

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Child Abuse & Maltreatment Hotline - Child Protective Services (CPS)

The New York State Office of Children and Family Services maintains a Statewide Central Register of Child Abuse and Maltreatment (SCR) for reports of child abuse or maltreatment made pursuant to the Social Services Law.

The Statewide Central Register, also known as the "Hotline,” receives telephone calls alleging child abuse or maltreatment within New York State. The Statewide Central Register relays information from the calls to the local Child Protective Service for investigation, monitors their prompt response, and identifies if there are prior child abuse or maltreatment reports.

The Hotline receives calls 24 hours a day, seven days a week from two sources: persons who are required by law, or mandated, to report suspected cases of child abuse and maltreatment; and calls from non-mandated reporters, including the public.

Among those who are mandated to make reports are:

  • medical and hospital personnel
  • school officials
  • social service workers
  • child care workers
  • residential care workers and volunteers
  • law enforcement personnel

*This list is not all inclusive.

Do You Suspect Abuse or Maltreatment?
Report it Now!

Call this Statewide Toll Free Telephone Number:
1-800-342-3720

If you are deaf or hard of hearing, call TDD/TTY at
1-800-638-5163
or have your Video Relay System provider call
1-800-342-3720


If you believe that a child is in immediate danger,
call 911 or your local police department.

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Education and Child Abuse and Neglect

This website provides a guide for mandated reporters in New York State; information on educational neglect; information on a Child Abuse and Maltreatment Workshop; information on child abuse in an educational setting; and a form to report child abuse in an educational setting.

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Prevent Child Abuse New York Website

The Prevent Child Abuse New York (PCANY) website provides helpful information related to child abuse and neglect. Some of the resources on this site include:

  • Support and Advocacy for Parents
  • Become a PCANY Volunteer
  • Tips for Parents
  • Tips for Kids
  • Link to Find a Parenting Program

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council