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Frequently Asked Questions - People with Disabilities

This web page contains frequently asked questions and answers for people with disabilities.


Incident Reporting and Management System (IRAMS)

The Incident Reporting and Management System (IRAMS) is used by Health Homes, Care Management Agencies, Children’s Home and Community Based Services (HCBS) Providers, and Children and Youth Evaluation Services (C-YES) to report critical incidents and complaints/grievances as appropriate for the various populations served to ensure the health, safety, and well-being of members. 

IRAMS will take the place of current paper-based processes for HHSA and HHSC. The Health Homes are already required to report critical incidents (per the Health Home Monitoring: Reportable Incidents Policies and Procedures HH0005) and grievances/complaints (per the Complaint and Grievance Policy for Health Homes Serving Children HH0013).


Nursing Home Complaint Hotline

The NYS Department of Health, Nursing Homes and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) Surveillance is responsible for investigating complaints and incidents for nursing homes in New York State, which are related to State and/or Federal regulatory violation. A complaint against a nursing home should be submitted in writing by the complainant.

The Nursing Home Complaint Form is available online to submit your complaint against a nursing home.

If you are unable to submit your complaint by using the Nursing Home Complaint Form, then you may contact the Nursing Home Complaint hotline (1-888-201-4563) which can be called 24 hours per day, seven days per week. The hotline is manned by Nursing Homes and ICF/IID Surveillance staff from 8:30 a.m. to 4:45 p.m. Monday through Friday. A voicemail message may be left during non-business hours.


NYS Special Education Quality Assurance (SEQA) Program

Regional associates at the Quality Assurance office located in your school district will answer questions about special education. Within each office, Regional Associates, who are employees of the State Education Department, are assigned to specific school districts and special education programs. The Regional Associate oversees preschool and school-age special education services and serves as a resource to parents, school district personnel, and private providers. Responsibilities include:

  • Conduct Quality Assurance Reviews of public and private special education programs. The purpose of the review is to determine compliance with federal and State special education laws and regulations. Areas of strength and weakness in regard to effective evaluation and instructional practices are identified as part of the review process. The goal of the review is to make programs more effective and to positively affect student results.
  • Provide technical assistance to parents, school district personnel, and special education programs.
  • Provide general information regarding services for students with disabilities to parents, school district personnel, private providers, and other stakeholders.
  • Oversee certain grant applications for the expenditure of federal IDEA  funds.
  • Investigate complaints alleging a public or private special education program's noncompliance with federal or state law or regulation pertaining to the education of students with disabilities.

The Special Education Quality Assurance Regional Offices. When contacting the regional office, please identify your county, school district, or special education program so that you may be directed to the appropriate Regional Associate.



Office for People with Developmental Disabilities (OPWDD) Information Line

The Office for People with Developmental Disabilities' (OPWDD) information line is designed to help people get answers to questions about supports and services for individuals with developmental disabilities in New York State. It is also used to take complaints of alleged misconduct, fraud, waste and abuse within the OPWDD service system.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council