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Child Abuse & Maltreatment Hotline - Child Protective Services (CPS)

The New York State Office of Children and Family Services maintains a Statewide Central Register of Child Abuse and Maltreatment (SCR) for reports of child abuse or maltreatment made pursuant to the Social Services Law.

The Statewide Central Register, also known as the "Hotline,” receives telephone calls alleging child abuse or maltreatment within New York State. The Statewide Central Register relays information from the calls to the local Child Protective Service for investigation, monitors their prompt response, and identifies if there are prior child abuse or maltreatment reports.

The Hotline receives calls 24 hours a day, seven days a week from two sources: persons who are required by law, or mandated, to report suspected cases of child abuse and maltreatment; and calls from non-mandated reporters, including the public.

Among those who are mandated to make reports are:

  • medical and hospital personnel
  • school officials
  • social service workers
  • child care workers
  • residential care workers and volunteers
  • law enforcement personnel

*This list is not all inclusive.

Do You Suspect Abuse or Maltreatment?
Report it Now!

Call this Statewide Toll Free Telephone Number:
1-800-342-3720

If you are deaf or hard of hearing, call TDD/TTY at
1-800-638-5163
or have your Video Relay System provider call
1-800-342-3720


If you believe that a child is in immediate danger,
call 911 or your local police department.

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Collaborative and Proactive Solutions

Whether you're a parent or teacher...whether a child is behaviorally challenging or not...collaboration is the key to improved relationships, better communication, and solving problems. This website contains a ton of free resources to help you move in that direction. The goals of this website is to help to ensure that kids everywhere are treated in ways that are compassionate, informed, and effective.

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Information for Parents of Preschool Students with Disabilities Ages 3-5

The New York State Education Department (SED), Office of Special Education oversees a statewide preschool special education program with school districts, municipalities, approved providers and parents. Evaluations and specially planned individual or group instructional services or programs are provided to eligible children who have a disability that affects their learning. Funding for these special education programs and services is provided by municipalities and the state.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council