2-1-1 (and 3-1-1 in New York City) are easy-to-remember numbers that helps people cut through what can be a confusing and overwhelming maze of information and resources.
2-1-1 (and 3-1-1 in New York City) helps people assess their needs and links them directly to the resources that will help. Whether you are looking for essential services, seeking volunteer opportunities or starting a small business, 2-1-1 (and 3-1-1 in New York City) is there to help.
The New York State Office of Children and Family Services maintains a Statewide Central Register of Child Abuse and Maltreatment (SCR) for reports of child abuse or maltreatment made pursuant to the Social Services Law.
The Statewide Central Register, also known as the "Hotline,” receives telephone calls alleging child abuse or maltreatment within New York State. The Statewide Central Register relays information from the calls to the local Child Protective Service for investigation, monitors their prompt response, and identifies if there are prior child abuse or maltreatment reports.
The Hotline receives calls 24 hours a day, seven days a week from two sources: persons who are required by law, or mandated, to report suspected cases of child abuse and maltreatment; and calls from non-mandated reporters, including the public.
Among those who are mandated to make reports are:
*This list is not all inclusive.
Do You Suspect Abuse or Maltreatment?
Report it Now!
Call this Statewide Toll Free Telephone Number:
If you are deaf or hard of hearing, call TDD/TTY at
or have your Video Relay System provider call
If you believe that a child is in immediate danger,
call 911 or your local police department.
Developmental Disabilities State Operations Offices (DDSOOs) administer and oversee state operations for the Office for People With Developmental Disabilities (OPWDD), including the direct delivery of services and supports to people with developmental disabilities by state staff. By focusing on local supports and services, statewide quality and consistency, and enhanced networking to promote best practices, DDSOOs are able to provide a consistent approach and culture, so that individuals and their families can expect continuous quality improvement in all services delivered directly by OPWDD across the state.
DDSOOs are responsible for the following activities:
Eligibility for services is determined by the Developmental Disabilities Regional Offices (DDROs). Please contact the Eligibility Coordinator of the Regional Office representing the county in which the individual/family lives.
Lastly, DDSOOs act in a supporting role to DD Regional Offices in the areas of service development, local management of individual and community supports and crisis intervention.
View DDSOOs using our MSNavigator Mapping Tool.
This Honoring Emancipated Youth Housing Guide provides practical advice on how to find and keep housing for transitional age and former foster youth. The guide was written by former foster youth, volunteers and community members. This guide is dedicated to housing and is a valuable resource to any young person, but especially former foster youth and disconnected transitional aged youth. This guide strives to provide guidance to youth ages 18-24 to procure safe and affordable housing.
Note: This guide was written for California youth, but was included here because of the valuable information contained within.
Mobile applications can be effective tools that make therapy more accessible, efficient, and portable for those with anxiety disorders, depression, OCD, PTSD, and other related disorders. This webpage contains reviews of the mobile apps by ADAA members. These volunteer reviewers are mental health professionals with degrees in psychology, medicine, social work, and counseling; they are not involved in the development or marketing of mobile apps.
In addition to the resources available the National Eating Disorders (NEDA) website, NEDA’s Information and Referral Helpline volunteers are available to help you in assessing options for yourself or a loved one who may be struggling with an eating disorder. Helpline volunteers have extensive training to prepare them to be able to help you find information, treatment and support options.
Parent to Parent Regional Offices are staffed by people who have walked the walk and are available to help other families:
The organization’s parent-matching program is based on a model program used across the country. Parent to Parent assists a parent, who has a child with a developmental disability and/or special health care needs, by locating a volunteer support parent who has a similar experience. When a family initially receives a diagnosis, the emotional response can be overwhelming. Talking with another parent is an excellent resource with helping come to terms with emotional acceptance. You are not alone.
View Parent to Parent of NYS Regional Offices using our MSNavigator Mapping Tool.
The Prevent Child Abuse New York (PCANY) website provides helpful information related to child abuse and neglect. Some of the resources on this site include:
The Justice Center’s goal is to prevent mistreatment of people with special needs and ensure that all allegations of abuse or neglect are fully investigated. The Justice Center investigates, reviews and makes findings in allegations of abuse and neglect by staff—including employees, volunteers, interns, consultants, or contractors— against individuals who receive services. The Justice Center does not interrogate, arrest, or prosecute individuals who receive services.
This document explains the reporting and investigation process and how to obtain additional information if you, or your family member, is involved in a Justice Center investigation as a victim or a witness.