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Trauma Informed Care

Trauma informed care is an organizational structure and treatment framework that involves understanding, recognizing, and responding to the effects of all types of trauma. Trauma informed care also emphasizes physical, psychological and emotional safety for both consumers and providers, and helps survivors rebuild a sense of control and empowerment.

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Trauma Informed Care

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Become a Family Peer Advocate (FPA)

Family Peer Advocates are valuable professionals within the child serving system. They are uniquely qualified to work with families based on their first-hand experience as the parent/caregiver of a young person with a social, emotional, behavioral, health, or developmental disability. This experience, combined with additional Parent Empowerment (PEP) training, allows them to provide peer support to parents of children with similar challenges.


Behavioral Health Treatment Services Locator Map

The SAMHSA Behavioral Health Treatment Locator Map provides location and contact information for the following issues:

  • Substance Abuse
  • Mental Health
  • Substance Abuse & Mental Health
  • Health Care Centers
  • Veteran's Affairs

This map allows users to filter by location, distance and type of program.


Collaborative and Proactive Solutions

Whether you're a parent or teacher...whether a child is behaviorally challenging or not...collaboration is the key to improved relationships, better communication, and solving problems. This website contains a ton of free resources to help you move in that direction. The goals of this website is to help to ensure that kids everywhere are treated in ways that are compassionate, informed, and effective.


NYS Foster Parent Manual

This manual was designed for foster parents to use in their day-to-day life with children and youth in their care. It provides practical information on topics like medical care, payments, and the role of court and also provides guidance on areas like welcoming a child, discipline, and parent visits. Throughout the manual, emphasis is placed on the role of foster parents working together with caseworkers and birth parents to help achieve permanency.


NYS Office of Victim Services Hotline

The Office of Victim Services (OVS) provides the following victim services:

  • Compensation
  • Direct Services to Victims
  • Medical Provider Forensic Rape Examination (FRE) Direct Reimbursement Program
  • Advocate for Innocent Victims Rights and Benefits
  • Education and Outreach


NYS Success - Systems of Care

The Systems of Care (SOC) Framework is a coordinated network of services and supports that are organized to meet the physical, mental, social, emotional, education, and developmental needs of children and their families.

This site contains information on:

  • Cultural Competence
  • Juvenile Justice
  • Systems of Care
  • Trauma
  • Youth and Family
  • Schools
  • Evaluation

It also provides access to many training opportunities, as well as current news and events.


NYS Systems of Care

The Systems of Care (SOC) Framework is a coordinated network of services and supports that are organized to meet the physical, mental, social, emotional, education, and developmental needs of children and their families.

Building Systems of Care, by its own designation as “systems” and not “system,” requires cross-system partnerships with the common goal of developing a broad array and continuum of services and supports that are infused with the values of:

  • Family Driven & Youth Guided
  • Community-Based
  • Cultural & Linguistic Competence

Systems of Care refer to the collaborative, coordinated infrastructure within a community to meet the needs of children and families so they can achieve their own definition of success and equitable outcomes.

Systems of Care are implemented at both the systems level (policy, financing, management) and the service/support delivery level.


NYS Systems of Care Pilot

In 2016, the Substance Abuse and Mental Health Services Administration (SAMHSA) awarded NYS Office of Mental Health with a four year, twelve million dollar grant to support expansion and integration of the Systems of Care (SOC) framework through the creation of sustainable infrastructure and the development/implementation of High Fidelity Wraparound within Health Homes Serving Children.  This project followed the groundwork of NYS Success, which worked to infuse the System of Care framework into all 55 upstate counties through learning collaborative phases. Materials developed by the statewide project, in partnership with many cross-systems partners, are available on the Multiple Systems Navigator using the links below.


September 2021 Update: 

System of Care Summit 2022 – Please hold the date! We will be convening in Albany on June 14 and 15 for an exciting two days of discussion, sharing and learning. We are thrilled to announce that Jody Levinson-Johnson will also be joining as a Keynote Speaker. Dr. Levinson-Johnson is the President & CEO of the Council on Accreditation. She previously served as the Assistant Vice President of Practice Improvement at the National Council for Behavioral Health, Chief Clinical Officer for a multi-state children’s care management organization, as the Deputy Assistant Secretary of the Louisiana Office of Behavioral Health, and as the Vice President of Coordinated Care Services, Inc. (CCSI) in NYS. Her experiences leading system reform efforts across the country prompted her interest in the environmental contexts that surround deep change in social and public systems.  There are many other plans underway to support New York State’s collaborative work and systems change on behalf of children, youth and young adults and their families.

The Ne​w York State Health Foundation (NYSHealth) 2022 Special Projects Fund Request for Proposals (RFP) is now available. Applicants must submit an online inquiry form to determine whether a proposed project fits the funding criteria. There are two funding cycles for the 2022 Special Projects Fund. Deadlines for the online inquiry form are October 7, 2021 and March 2, 2022. Selected organizations will be invited to submit full proposals, with deadlines of December 8, 2021 and May 5, 2022. NYSHealth Special Projects Fund awards are one-time, nonrenewable funding opportunities consistent with the Foundation’s mission to improve the health of all New Yorkers but outside of its main priority areas. Read details on the 2022 Special Projects Fund RFP and frequently asked questions. 

The SHAPE System – We will hold a SHAPE System Overview on October 29th from 1:00pm-2:00pm and invite districts to apply for the second annual 2022 SHAPE Up NY Learning Collaborative. If your school district is interested in exploring The SHAPE System ( now to assess and make improvements to your school mental health system, please contact We have several tools and resources to support your efforts. 

Systems of Care Action Planning: Given the fiscal stressors, workforce shortages and increased needs for young people, has your county engaged in a comprehensive mapping of the children’s System of Care to identify access points, available services, challenges/barriers and gaps/needs?  Have all systems, families and youth been involved in the mapping and identifying action steps to take? Even in the midst of COVID-19 and our decreased in-person contact, collaboration is needed now more than ever. Consider engaging in a county process in the coming months. We offer fully virtual (five two-hour on-line sessions), hybrid (three two-hour on-line sessions and one half-day session in person), or in-person (full work day) methods for delivery. Please reach out to if your county is interested.

Wraparound Training and Implementation Institute: If you have questions regarding Wraparound training, please contact

NYS High Fidelity Wraparound Implementation Video: Learn about the benefits of the practice model within Health Homes from a variety of perspectives.

Project Evaluation: If you have questions regarding the new SOC grant evaluation, please contact or

Did You Know?

  • The social marketing tool kit materials released in 2018, in nine languages, are still available on under the tabs Health Homes Explained, System of Care Explained, Family Peer Advocate and Youth Peer Advocate.
  • The Multiple System Navigator ( is an excellent location to find information on cross-systems news and events. The site was built for youth, parents, family members and caregivers that rely on supports from multiple child and family serving systems.
  • The System of Care Framework has been revised to better reflect the evolution of research and children’s systems changes. This monograph is an important one to read and come back to, time and time again.
  • There are many webinar offerings that have been pulled together by the Institute for Innovation and Implementation at the University of Maryland, for their summer Training Institute LIVE! series. Dr. Gary Blau’s presentation Systems of Care: To Infinity and Beyond should speak to many of us working towards better collaboration across systems.
  • There are 17 training modules available through the Institute for Innovation and Implementation at the University of Maryland that outline information and resources for different aspects of the Systems of Care framework. Check it out at First, you must register before accessing the modules under Building Systems of Care.
  • Is a resource that families, agencies, and direct support staff can utilize to find local resources from health, funding, clothing, transportation, and more. 

Subscribe to (or unsubscribe from) the NYS Systems of Care Listserv by emailing

Need to Talk? We've got time to listen. Text "Got5" to 741741 to start a conversation. (Free, 24/7, Confidential Crisis Support)

NYProject HOPE: NY Project Hope is proud to introduce Move Forward with Hope - New Online Wellness Groups. Attached you will find more information about these virtual discussion groups that we hope you will share throughout your communications channels.

Feeling stressed by the COVID-19 pandemic? You are not alone: Here to Talk | Here to Listen | Here to Support.

Call the NY Project Hope Emotional Support Helpline 7 days a week, 8am-10pm at 1-844-863-9314 or visit

The Chafee Direct Cash Portal: Foster Care Youth that were financially impacted by COVID-19 may be eligible for cash assistance. Please see the attached flyer for more info and share with others as needed.




NYSTART is a community-based program that provides crisis prevention and response services to individuals with intellectual and developmental disabilities who present with complex behavioral and mental health needs, and to their families and others in the community who provide support. NYSTART is not a separate system and does not replace existing services.

The NYSTART program offers training, consultation, therapeutic services and technical assistance to enhance the ability of the community to support eligible individuals and focuses on establishing integrated services with providers.  Providing supports that help individuals to remain in their home or community placement is NYSTART’s first priority. 


Oprah Winfrey and 60 Minutes - Trauma Informed Care

Trauma is a near universal experience of individuals with behavioral health problems. Oprah Winfrey and 60 Minutes underscored the impact of trauma in our world.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council