All requests for assistance are processed by DRNY's Intake Office. The vast majority of requests for assistance are received and processed by telephone or TTY. The intake office is available to conduct telephone or in-person intake interviews Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m, and includes Spanish speaking staff.
The NYS Kinship Navigator is an information, referral and advocacy program for kinship caregivers in New York State. A kinship caregiver is an individual that is caring for a child that is not biologically their own. In New York State, there are an estimated 179,000 caregivers, 131,000 of whom are grandparents raising grandchildren. Many others are aunts and uncles.
The Navigator seeks to assist these caregivers by providing information on financial assistance, legal information and referrals, and other types of issues that caregivers face when raising children in order to provide stability and permanency in the home.