The Interagency Case Resolution Unit works to assist caregivers and individuals in receiving the most appropriate community-based or residential services; minimize delays in arranging services or placements, and resolves barriers that impede timely service delivery or placement.
The Interagency Case Resolution Unit becomes involved ONLY after all program options and dispute resolution procedures have been exhausted at the local and regional levels, or if a caregiver feels their child's needs are not being met by existing systems.
How to Make a Referral
The agent making a referral on behalf of a child must provide the Council with the following:
- a completed Intake Form and a signed Release of Information Form;
- a description of the barriers encountered in attempting to provide appropriate services or placement;
- a record of the efforts that have been made by the referral source or others to secure services and/or placements for the child; and
- background information on the child's special needs.
A referral containing all of the information mentioned above may be submitted to:
Sheila Jackson, Coordinator, Interagency Case Resolution Unit
Kathleen Rivers, Assistant Coordinator, Interagency Case Resolution Unit
Interagency Case Resolution Unit
NYS Council on Children and Families
52 Washington Street
West Building, Suite 99
Rensselaer, NY 12144
Telephone: 518-473-3652
Fax: 518-473-2570
e-mail: sheila.jackson@ccf.ny.gov; kathleen.rivers@ccf.ny.gov
