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LGBTQ Support

Lesbian, gay, bisexual, transgender, queer (LGBTQ) support provides information on LGBTQ organizations and support groups that advocate for equalized acceptance of LGBTQ people in society. These support groups provide an opportunity for LGBTQ to meet youth with similar life experiences and empower them to advocate for themselves.

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ACR Health Hotline

Provides various support groups for Leisbian, Gay, Bisexual and Questioning youth ages 13-25 and Transyouth ages 5-25 as well as Family Support will a Credentialed Family Peer Advocate for Families of Transyouth.


Become a Youth Peer Advocate (YPA)

Are you a young person who is between the ages of 18 and 30 years old with first-hand experience with mental health, special education, or foster care services? Are you curious about ways you could help a younger person who is facing some of the same challenges you faced?

If so, consider becoming a Youth Peer Advocate (YPA). Learn more about how you can use your own experience with recovery to make a positive impact in another young person’s life.


Coming Out Support

Telling people about your sexuality is called coming out. This website provides helpful information "dos" and "don'ts" to support your coming out. Although this is a United Kingdom website, it provides good information for the lgbt community.


Culturally Competent Care for LGBTQ Older Adults Video

This video, jointly produced by the Center for Consumer Engagement in Health Innovaton and SAGE, the nation’s largest and oldest organization serving lesbian, gay, bisexual and transgender elders, looks at the unique experiences and needs of LGBTQ older adults to get at the vital importance of providers making efforts to become familiar with the diverse populations they serve, and be ready to meet consumers where they are in providing for their health care needs.


Disability Rights NY Hotlines & Resources

All requests for assistance are processed by DRNY's Intake Office. The vast majority of requests for assistance are received and processed by telephone or TTY. The intake office is available to conduct telephone or in-person intake interviews Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m, and includes Spanish speaking staff.


Mental Health Resources for College Students

Although this resource is provides college students and young people with quality information on maintaining good mental health and identifying mental health issues, it is not meant to take the place of professional advice from a qualified mental health specialist. Some of the most common mental health issues facing college students include: Depression; Anxiety; Suicide; Bipolar Disorder; Eating Disorders; Addiction; Self-harm; and Struggles with Identity.


NYS Bias and Discrimination Hotline

Governor Andrew Cuomo has launched a toll-free hotline for New Yorkers report incidents of bias and discrimination.  

The hotline will help the state’s efforts to protect New Yorkers and allow those who are victims of prejudice file a complaint with the Division of Human Rights.

Following the rise of the recent reports of discrimination, bias-motivated threats, harassment and violence, Governor Cuomo also announced investigations into alleged hate crimes across New York.



NYS Systems of Care

The Systems of Care (SOC) Framework is a coordinated network of services and supports that are organized to meet the physical, mental, social, emotional, education, and developmental needs of children and their families.

Building Systems of Care, by its own designation as “systems” and not “system,” requires cross-system partnerships with the common goal of developing a broad array and continuum of services and supports that are infused with the values of:

  • Family Driven & Youth Guided
  • Community-Based
  • Cultural & Linguistic Competence

Systems of Care refer to the collaborative, coordinated infrastructure within a community to meet the needs of children and families so they can achieve their own definition of success and equitable outcomes.

Systems of Care are implemented at both the systems level (policy, financing, management) and the service/support delivery level.


NYS Systems of Care Pilot

In 2016, the Substance Abuse and Mental Health Services Administration (SAMHSA) awarded NYS Office of Mental Health with a four year, twelve million dollar grant to support expansion and integration of the Systems of Care (SOC) framework through the creation of sustainable infrastructure and the development/implementation of High Fidelity Wraparound within Health Homes Serving Children.  This project followed the groundwork of NYS Success, which worked to infuse the System of Care framework into all 55 upstate counties through learning collaborative phases. Materials developed by the statewide project, in partnership with many cross-systems partners, are available on the Multiple Systems Navigator using the links below.


April 2021 Update:

System of Care Virtual Learning Community Update – On April 15, we were fortunate to have Patricia Schaap (Adult/Child SPOA Coordinator, Director of Youth Development Services, Cortland County Mental Health Department) and Liz Warneck (Community Support Services Program Coordinator, Chenango County Behavioral Health Services) present with NYS SOC team members on their counties’ experience with System of Care Action Planning. Tune into the recording if you missed it, with apologies for the lagged start of the recording.

The SHAPE System – The SHAPE System, developed by the National Center for School Mental Health in partnership with the field, is a web-based, public access tool that offers schools, districts, and states/territories a workspace and targeted resources to support school mental health quality improvement. SHAPE helps schools/districts to map their mental health services and supports and assess their system quality using national performance standards. SHAPE houses the National School Mental Health Census and the School Mental Health Quality Assessment (SMH-QA). The SHAPE system offers customized reports for strategic planning, as well as access to a library of resources, including screening and assessment tools and the Trauma-Responsive Schools Implementation Assessment (TRS-IA). These measures are designed for team completion at the school or district level to document the school mental health quality, prioritize and plan quality improvement efforts, and track improvement over time. If your school district is interested in exploring The SHAPE System to assess and make improvements to your school mental health system, please contact We have several tools and resources to support your efforts.

SHAPE UP NY Learning Collaborative Update – The seven school districts had their first session on February 10 and have been working on their monthly Plan-Do-Study-Act (PDSA) cycle to make one small concrete change.  Our Learning Collaborative leaders look forward to hearing the results of this first foray into specific actions. 

Systems of Care Action Planning: Given the fiscal stressors, workforce shortages and increased needs for young people, has your county engaged in a comprehensive mapping of the children’s System of Care to identify access points, available services, challenges/barriers and gaps/needs?  Have all systems, families and youth been involved in the mapping and identifying action steps to take? Even in the midst of COVID-19 and our decreased in-person contact, collaboration is needed now more than ever. Consider engaging in a county process in the coming months. Counties that complete the planning may be eligible for a mini-grant. Please reach out to if your county is interested.

Wraparound Training and Implementation Institute: We are well underway with 24 care managers and supervisors who are engaged in training and certification. If you have questions regarding Wraparound training, please contact


National Wraparound Institute: Highlights a new research article, published in the Journal of the American Academy of Child and Adolescent Psychiatry  finds that Wraparound does consistently produce more positive outcomes for youth. Moreover, Wraparound may hold potential for reducing disparities in outcomes for youth of color, disparities that have long been found for mental health services.

NYS High Fidelity Wraparound Implementation Video: Learn about the benefits of the practice model within Health Homes from a variety of perspectives.

National Training and Technical Assistance Center for Child, Youth, and Family Mental Health (NTTACT)'s recent 5 Things Digest contained several helpful documents related to youth advocates:

Sign up for NTTAC’s 5 Things Digest -

Project Evaluation: If you have questions regarding the NYS System of Care Pilot evaluation and no cost extension work, please contact Camille Barnes at If you have questions regarding the new SOC grant evaluation, please contact Laura Elwyn at

Did You Know?

The social marketing tool kit materials released in 2018, in nine languages, are still available on under the tabs Health Homes Explained, System of Care Explained, Family Peer Advocate and Youth Peer Advocate.

Subscribe to (or unsubscribe from) the NYS Systems of Care Listserv by emailing

Need to Talk? We've got time to listen. Text "Got5" to 741741 to start a conversation. (Free, 24/7, Confidential Crisis Support)

NYProject HOPE (Coping with COVID): Here to Talk | Here to Listen | Here to Support.
Whether you need to talk to someone or learn about resources in your community, our trained crisis counselors are available for you.
1-844-863-9314 (8 am - 10 pm / 7 days) 



Q Centers

ACR Health’s Q Centers, located in the Central, Northern and Mohawk Valley regions of NYS, provide comprehensive programming for lesbian, gay, bisexual, transgender, questioning/queer (LGBTQ) youth and young adults between the ages of 8 and 29 and children of LGBTQ parents, their families, allies, teachers, school administrators, school counselors, school social workers, and health and human service providers in our nine-county service area. Q Center programming seeks to promote equality, celebrate diversity, and create a safer, more accepting and inclusive community for all.

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council