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Mandated Reporting

Mandated reporters are people who have regular contact with vulnerable people and are therefore legally required to ensure a report is made when abuse is observed or suspected.

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Mandated Reporting

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Child Abuse & Maltreatment Hotline - Child Protective Services (CPS)

The New York State Office of Children and Family Services maintains a Statewide Central Register of Child Abuse and Maltreatment (SCR) for reports of child abuse or maltreatment made pursuant to the Social Services Law.

The Statewide Central Register, also known as the "Hotline,” receives telephone calls alleging child abuse or maltreatment within New York State. The Statewide Central Register relays information from the calls to the local Child Protective Service for investigation, monitors their prompt response, and identifies if there are prior child abuse or maltreatment reports.

The Hotline receives calls 24 hours a day, seven days a week from two sources: persons who are required by law, or mandated, to report suspected cases of child abuse and maltreatment; and calls from non-mandated reporters, including the public.

Among those who are mandated to make reports are:

  • medical and hospital personnel
  • school officials
  • social service workers
  • child care workers
  • residential care workers and volunteers
  • law enforcement personnel

*This list is not all inclusive.

Do You Suspect Abuse or Maltreatment?
Report it Now!

Call this Statewide Toll Free Telephone Number:

If you are deaf or hard of hearing, call TDD/TTY at
or have your Video Relay System provider call

If you believe that a child is in immediate danger,
call 911 or your local police department.


Education and Child Abuse and Neglect

This website provides a guide for mandated reporters in New York State; information on educational neglect; information on a Child Abuse and Maltreatment Workshop; information on child abuse in an educational setting; and a form to report child abuse in an educational setting.


Emergency Resource Guide - DSS

This Emergency Resource Guide provides descriptions of the many services offered by the County Department of Social Services, as well as 24 Hour emergency resource information. Although this guide was developed by Albany County, it contains mostly statewide emergency resource information.


Individual and Family Support - Justice Center

The Individual and Family Support Unit of the Justice Center for the Protection of People with Special Needs provides assistance to victims of incidents of abuse or neglect occurring in certain state-operated, licensed, or certified service provider agencies.  Assistance is also provided to victims’ families, personal representatives, and guardians. This assistance includes:

  • guidance and information about the reporting and investigative process
  • support during criminal cases and proceedings
  • victim interview accompaniment
  • case status updates

All services are offered free.


Know Bullying: Bullying Prevention App

KnowBullying provides information and guidance to parents, teacher, and caregivers on ways to prevent bullying and build resilience in children. App features:

  • Conversation Starters: Start easy, meaningful conversations with your children.
  • Tips: Learn strategies to prevent bullying for ages 3—6, 7—13, and teens.
  • Warning Signs: Recognize if your child is engaging in bullying, being bullied, or witnessing bullying.
  • Reminders: Talk with your child when the time feels right: a quiet moment on the way to school or a game, during dinner, or relaxing outside.
  • Social Media: Share successful strategies and useful advice via Facebook, Twitter, email, and text messages.
  • Section for Educators: Prevent bullying in the classroom and support children who are being bullied.


NYS Local Departments of Social Services

New York State is divided into 58 local social services districts. The five boroughs of New York City comprise one district. Outside of New York City each district corresponds to one of the fifty-seven counties that make up the remainder of the state. County Departments of Social Services (DSS) provide or administer the full range of publicly funded social services and cash assistance programs. Families whose income meets state guidelines and who meet other criteria, may be able to receive a subsidy to offset some of their child care costs. If you are interested in learning more about the availability of child care subsidies in your county, please contact your DSS office.

Listed on this web page is an alphabetical list of the fifty-eight DSS Offices available throughout New York State.

Please Note: The NYS Office of Children and Family Services, the Office of Temporary and Disability Assistance and the Department of Health have supervisory oversight of the social services districts.


Prevent Child Abuse New York Website

The Prevent Child Abuse New York (PCANY) website provides helpful information related to child abuse and neglect. Some of the resources on this site include:

  • Support and Advocacy for Parents
  • Become a PCANY Volunteer
  • Tips for Parents
  • Tips for Kids
  • Link to Find a Parenting Program


Reporting and Investigations Process - Justice Center

The Justice Center’s goal is to prevent the mistreatment of people with special needs and ensure that all allegations of abuse or neglect are fully investigated. The Justice Center investigates, reviews, and makes findings in allegations of abuse and neglect by staff—including employees, volunteers, interns, consultants, or contractors - against individuals who receive services. The Justice Center does not interrogate, arrest, or prosecute individuals who receive services.

More information about the reporting and investigation process can be found on the Justice Center website at:


Vulnerable Persons Central Register (VPCR) Hotline

Reports of suspected abuse and neglect of a child receiving care in certain facilities and programs that are operated, licensed or certified by the NYS Office of Mental Health, Office for People With Developmental Disabilities, Office of Alcoholism and Substance Abuse Services, Office of Children and Family Services, State Education Department and summer camps for children with disabilities licensed by the Department of Health should be made -- at any time of the day or night and on any day of the week—by telephone to the Vulnerable Persons Central Register Hotline. 

The trained call center representative who answers your call will ask you for as much information as you can provide about the suspected abuse, neglect or maltreatment and the location where it occurred. Below are examples of some of the questions you might be asked when you call.  

  • What is the victim’s name?
  • What happened to the victim?
  • Who caused the harm?
  • Where did the incident occur?

Developed by the Council on Children and Families and Funded by the Developmental Disabilities Planning Council